RETURN & EXCHANGE POLICY

​

At Redemption Beauty, we’re committed to providing you with high-quality lash products that meet your expectations.

🔁 Returns & Refunds

All sales are final. We do not offer refunds on any products. Please double-check your order before placing it.

♻️ Exchanges

We are happy to offer exchanges on unopened, unused products (excluding liquids such as adhesives, primers, and lash shampoos). To be eligible for an exchange:

• The product must be in its original packaging and unused

• You must contact us within 7 days of receiving your order

• Return shipping costs are the responsibility of the customer

Please note: Liquids are final sale and cannot be exchanged or returned for hygiene and safety reasons.

🔒 Adhesive Exchange Policy

If you experience a manufacturer defect with your adhesive, we offer a one-time exchange within 7 days of receiving your order.

To qualify for an adhesive exchange:

• You must notify us within 7 days of delivery

• The adhesive must have been stored properly (cool, dry place)

• You must provide a photo or video proof of the issue

Approved adhesive exchanges will be replaced with a new bottle of the same adhesive, free of charge. No refunds or substitutions.

​

​